Technology allows companies to sell and connect with customers in real time. You’ve probably heard ofLive chat and chatbotsand may wonder which support option is best for you.
Generally, people prefer online chat software because companies can instantly resolve their customers’ queries. Let’s learn how to add your ownlive chat widgetfor your site is critical, but you should also think about the options available.
LiveChat is one of the most popular phone number library options, but it has many disadvantages. So, you may want to consider some LiveChat alternatives, which you will learn about today!
Introduction to LiveChat
LiveChat is a customer support platform that combines help desk, real-time support, and web analytics capabilities. It helps users offer help to customers, so it is a reliable tool when companies need real-time communication.
In comparisonEmail support, the live chat feature offers many benefits. These include:
- Increase sales
- Real-time communication
- Complex functions
Although LiveChat has many great nga mga konsepto sa digital marketing nga dali matunaw features, you may want to choose one of the seven LiveChat alternatives for the following reasons:
- Price – LiveChat’s starter plan costs $20 per month per agent, and you only get a few customization options. Other alternatives have more features for less money.
- Limited customization options – While you’ll find a lot of great features in LiveChat, it’s not customizable without upgrading. Plus, you’ll need the Enterprise package to remove the LiveChat logo from the chat widget.
- Learning curve – Users may find that the interface and features are not intuitive, so they will have a long learning curve. This will delay the implementation process and may even require you to provide additional training to your staff. You want toreduce agent workloadinstead of adding to it!
Criteria for choosing LiveChat alternatives
Understanding whyE-commerce website agb directory requires live chatFunctionality is the first step. Now you need to figure out how to choose the best solution. We tested various LiveChat alternatives and found that this criterion is important:
- Multi-Channel Support – The best LiveChat alternatives allow you to interact with your customers across multiple platforms, such as messaging apps likeWhatsApp, SMS, email and social networks.
- Integration with other tools – If you already have marketing tools, CRM systems, and other software, you want your Livechat alternative to integrate with them to ensure a smooth workflow. This will help youtrack key metricsfor your live chat solution.
- Pricing Flexibility – Your live chat solution should have flexible and transparent pricing plans that meet your needs now and in the future.
- Scalability – The platform should grow with your brand so you can handle higher chat volumes and more agents without performance issues.
- Ease of use – You want your live chat platform to be easy to use. This may include training and support for your team when integrating into a new system.
LiveChat Alternatives to Consider
Knowingadvantages of live chatFunctionality is key, but LiveChat may not be the solution you need. Here are seven LiveChat alternatives to consider instead:
1.Chatway
Chatway is a great alternative to LiveChat as it helps you communicate with your website visitors in real time. Here are the key features you can enjoy:
- Live Chat Widget – Offer your customers immediate and personalized assistance with an intuitive widget that will help improve communication.
- Mobile Apps – You and your agents don’t have to be at your desk to respond to customer inquiries as you can download an app to your mobile device.
- Multiple Agents – Reduce wait times and offer instant solutions as you have multiple agents helping others.
Here are some reviews/ratings from Capterra to help you understand the benefits of Chatway:
- Customer Service – Stars 4.6 / 5
- Ease of Use – 5/5 Stars
- Overall Benefit – Stars 4.6 / 5
Chatway is currently completely free, so you can enjoy all the features available.
