The EO is a contemporary Christian media company that is part of the public system. Convinced of God’s love for everyone, we tell stories. We want to let stories be heard that matter and that inspire people. Stories that are about faith, but also about other important themes. Together with some 400 professionals, we create content for TV, radio, online, magazines and we organize events. The EO is an inspiring, professional and hospitable organization where connection is paramount.
The team is close-knit, loves a joke and is resilient. Together they put their shoulders to the wheel during busy periods and enjoy the moments when there is a bit more peace. In addition to hard work, there is room for a good conversation, but also certainly for fun and conviviality. Together with this team, you are ready for our customers and contacts.
About the job
For you, it is very natural to listen to people. You actively search for answers to their questions and you like to find the right solutions. A job with meaning, that is really what you are looking for.
What are you going to do?
As an employee of our Customer Contact Center (CCC), you and your colleagues are responsible for providing excellent service by answering questions that come in via e-mail and our social media channels. Thanks to your flexibility and enthusiasm, you feel completely at home in this dynamic environment, where you handle questions that deserve a quick and accurate answer. These questions come from viewers, members and telegram database users list subscribers and can be about our programs, events or subscriptions. With your knowledge, patience and sharp insight, you can answer the questions independently or refer them to the right department where necessary. Sometimes you have to make outbound calls. For example, you call to retain someone as a member or subscriber or in response to events or promotions.
The number of incoming questions varies
so there are busy and less busy periods. It is no problem for you to be flexible in this by working a little more at the beginning and end of 5가지 유형의 성과 마케팅 the year and compensating for this in the summer period. The administrative bw lists processing of the conversations is also part of your job description. A very diverse function in which you are in contact with many different people.
