Transactional SMS is a non-marketing SMS that a business sends to a customer to facilitate a business transaction. The purpose is to streamline the service a customer receives from the organization and improve their experience. All messages are automatically set up in an SMS platform as part of a flow that triggers the customer’s action.
Examples of Transactional SMS Messages
Purchase or Booking Confirmations
This is typically an instant message to confirm what you have purchased or booked. You can set up an automatic short text message to confirm the purchase of products or services. You can also include an image of the item, the price paid, the expected delivery time, or any other items you have configured.
Booking confirmations typically include the date and time list of tongliao cell phone number of the booking, as well as the option to cancel or reschedule. Additionally, appointments and bookings can be migrated to the recipient’s mobile calendar.
Appointment and Booking Reminders
This is the feature that brings the most benefits to valuable business tool as it businesses. You can set up your transactional SMS to send reminders to the end user. This service has transformed the way many industries operate and helped increase revenue, especially in the health and self-care space.
The hospitality and beauty industries have also seen a huge it numbers improvement in their operations. Transactional SMS can be set up to send a reminder to the customer at certain intervals, such as the day before or even an hour before. For example:
“Hi Jose. You have a reservation at Tap house tomorrow night at 7:30pm. We hope you can make it. Text “Y” if you keep the reservation or click the link to cancel and make another one.”
With a good SMS provider, the customer will be able to interact with the business using two-way SMS.
