Telegram Group allows you to add up to 200,000 users as members and send messages and media files of 1.5 GB in size. This makes it a valuable tool for connecting with customers and building loyalty. Here are some of the ways Telegram Groups can be used to improve customer and brand loyalty:
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Personalized communication and targeted marketing: Send targeted messages to specific segments of your audience, such as new customers or frequent buyers in separate Telegram Groups.
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Community building: Bring telegram blast together customers who are passionate about your products and services in a Telegram Group. In addition to building bonds with customers, it helps develop a sense of belonging and increases customer loyalty.
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Top-notch customer service: Use groups to answer customer questions, address concerns, and offer assistance. This can help improve customer satisfaction and increase loyalty.
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Offer exclusive deals and promotions: Post exclusive deals and promotions to customers in your affiliate program. They can be the first to receive notifications about promotions and stock arrivals. Special treatment creates a sense of exclusivity and increases customer loyalty.
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Collecting customer feedback: Collect customer reviews and suggestions using bots. Make it easy for customers to let you know what they think about your brand using quick replies or chat buttons. This way, you can use their feedback to improve the quality of your products and services.
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Create a sense of authenticity: Messaging apps are a popular space for direct and authentic interactions. That’s why Telegram Groups are great for building trust or even making friends with your customers.
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Encourage user-generated content: If your customers already use Telegram, it will be an easy platform for them to share user-generated content (UGC) such as reviews, testimonials, and product photos so you can build your social media presence and share on other social media platforms.
3. Telegram channels increase reach and exposure
Telegram Channels work like a virtual bulletin board, where you can add an unlimited number of members. The most notable difference between a Telegram Channel and a Telegram Group is their reach and exposure. Here’s how you can use Telegram Channels for your business:
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Reach a wider audience: Broadcast messages and updates to a large group of followers on a single channel.
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Share valuable content: Share informative content such as industry news, tips and tricks, and educational resources, and include sections of information about relevant products.
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Increase brand awareness: Share company updates, discounts, promotions, and upcoming events. Even those who haven’t interacted with your business before can learn more about your brand.
Telegram Channels can be acast signs an agreement with the advertising platform azerion “to strengthen its presence” in spain used simultaneously with Telegram Groups, and can be used for the same purpose when it comes to cultivating customer loyalty. If you are looking for less intimate interactions, you can use Telegram Channels instead of Telegram Groups.
How to create a Telegram channel for business
Using Telegram for Business allows you to grow your audience through Telegram Channels.
Create a Telegram channel for your business in 7 steps:
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In your Telegram app, click on the menu button (the three horizontal lines) in the top left corner.
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Select ” New Channel ” from the menu.
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Enter the name of your new channel and provide a brief description, then select ” Create Channel “.
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Then, customize it by adding a profile photo, cover photo, and other settings.
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You can also set your channel to be public or private. Public channels are visible to everyone and can be found by searching on Telegram, while private channels are only accessible to users you invite.
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Share the link to your channel by sending it to your customers.
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And that’s it! You can use it to share BZ Lists product updates, special promotions, event invitations, and other information about your business.
It is important to note that Telegram Channels are different from Telegram Groups. Telegram Channels are one-way communication channels, where only the administrator can post, while Telegram Groups are two-way communication channels where any member can post.
